GENERAL TERMS AND CONDITIONS OF ACCOMMODATION AND SERVICES IN THE COMPANY'S ACCOMMODATION FACILITY
IČ: 25265687, DIČ: CZ25265687
541 03 Trutnov
registered at the Regional Court in Hradec Králové, Section B, File 1613
as an accommodation provider (hereinafter also as Olympland), hereby according to § 1751 Act. No. 89/2012 Coll. The Civil Code issues the General Terms and Conditions of Accommodation and Services in Accommodation Facilities (hereinafter also referred to as GTC).
The subject of these GTC is the adjustment of the conditions for the implementation of accommodation and related services provided by the customers of these services. The GTC are an integral part of all agreements between the landlord and the tenant, respectively. by. By confirming the offer of Olympland, resp. the client's reservation (hereinafter also referred to as the reservation), then the client accepts the following GTC as binding for all performances related to the subject of the GTC.
EXCLUSION OF THE RIGHT TO WITHDRAW FROM THE CONTRACT
The landlord hereby declares that all reservations made are legally binding. The right to withdraw from the contract (reservation) within 14 days is not applicable for arrangements made with the landlord.
1.1. These GTC are valid for all offers, reservations and contracts relating to the object of use and all other facilities operated by the landlord.
1.2. In these GTC, the term “tenant” also refers to a person who negotiates an agreement on the lease / use of leased space. The term "user" (also referred to as "guest" in the following paragraph) refers to the tenant and the persons named by him who use the rental space and other facilities.
1.3. These GTC replace all previous conditions, applications or any unilateral statements, etc. The landlord hereby rejects the validity of any other business conditions that are in conflict with these GTC.
1.4. These other business conditions, which are not part of these GTC or are in conflict with them, are valid only if they have been expressly agreed in writing in advance.
2. RESERVATION AND CONCLUSION OF THE CONTRACT
2.1. Olympland only accepts bookings made by a person over the age of 18. Reservations made by minors are invalid.
2.2. The landlord reserves the right to refuse specific reservations, especially group groups (ie more than 10 people), without giving a reason or set special conditions for them.
2.3. After receiving your request for accommodation and subsequent acceptance of the offer prepared by us, Olympland will send you a confirmation, as well as documents for payment. You should check the correctness of the submitted documents immediately upon receipt. You must report any discrepancies to the landlord immediately.
2.4. If you do not receive a confirmation with payment instructions within 14 days, please contact the reservation department immediately, as you do not have the right to claim the accommodation.
2.5. The contract between you and the landlord will enter into force the moment Olympland confirms the reservation.
2.6. The contract only applies to the rental of leisure facilities. It is therefore a contract of limited duration.
3. CHANGES TO THE TREATY
3.1. If you would like to make changes to your reservation after the contract, the landlord is not obliged to accept these requirements. The landlord may decide at his own discretion whether and to what extent the changes will be accepted. By accepting such changes, the landlord will add a change fee.
3.2. Changes in the date of stay or place of accommodation are not allowed in the period shorter than 70 days before arrival. In such cases, cancellation fees will be applied as described in Article 14 of the General Terms and Conditions.
3.3. If you wish to withdraw from the contract after its conclusion, the cancellation conditions described in Article 14 apply.
4. COMPLIANCE WITH THE TERMS AND CONDITIONS
4.1. Neither the tenants nor the users are allowed to leave the rental object to persons other than those specified in the contract, unless otherwise agreed in writing with Olympland. Furthermore, the tenant is obliged to comply with the maximum allowed accommodation capacity, which is stated in the description of the apartment on the Olympland website and on the basis for payment (Article 2.3), while this capacity can be exceeded only by one child under 2 years, and without the right to another bed. In the event of a breach of this provision, both contracting parties consider it a gross breach of obligations by the lessee with the consequences of § 2331 of Act no. No. 89/2012 Coll. Civil. disciple.
4.2. The Lessee undertakes to state all necessary data about himself and other users on the accommodation form for the needs of keeping a register in the sense of Act No. 565/1990 Coll. on local fees. The tenant is also obliged to prove himself with an identity card or travel document for this purpose. The lessee will then confirm the accuracy of this information by signing the accommodation book form.
4.3. You can require a third party to enter into the contract until the start of the accommodation. In this case, you, as well as the new tenant, are liable for the rental price and other costs. The landlord will charge a flat fee of 900 CZK.
5. RENTAL PRICE
5.1. The Lessee (or the User) undertakes to pay the Accommodation Provider the contractual amount, which is stated on the confirmation and in the documents for payment (Article 2.3).
5.2. Discounts and other special offers cannot be applied retroactively after booking.
5.3. Unless otherwise stated, it is understood that the price includes the statutory value added tax.
5.4. The corresponding reservation codes must be provided directly at the time of booking, either by telephone or in writing via the Internet.
5.5. If VAT or other fees (local fees) increase after the conclusion of the contract, or more than 4 months before arrival, based on legal regulations, the total price of the trip will increase by the same amount. This increase will be applied by the landlord no later than 21 days before the start of the stay.
6. COSTS RECEIVED
6.1. In addition to the rental price, local fees or other taxes and booking fees may be payable.
6.2. The local tax is set by the municipality to which the hotel belongs. The tenant is in principle obliged to pay the fee to the landlord.
7.1. A deposit of 50 % is payable upon booking. The deposit must be paid within 14 days of receiving confirmation of the contract.
7.2. The remaining amount must be paid no later than 5 days before the start of the stay.
7.3. In case of booking made less than 5 days before arrival, the amount must be paid in one installment in full. If the issued amount is not credited to the OBORA resort account upon arrival and the guest cannot prove that the amount was properly transferred before arrival, it should be paid immediately on the spot. In case of insufficient payment of the amount for the stay, Olympland is entitled to prevent you from using the rented object. If it is found back that the amount has already been transferred by you, even though it has not yet been correctly credited to the OBORA resort bank account, the overpayment arising from the on-site payment will be refunded to you.
7.4. Failure to pay by the due date is a delay in payment. In this case, the landlord will offer you the opportunity to pay the amount within 7 days. If you do not do so, the landlord reserves the right to terminate the contract, with immediate effect. In this case, however, you are liable for damages that the landlord has suffered or will suffer as a result. In case of possible cancellation costs, reference is made to Article 14 in these conditions.
7.5. The landlord always has the right to claim compensation for lost profits for any reason.
8. ARRIVAL AND DEPARTURE
8.1. Arrival to the rented space is from 14:00 on the day of arrival. On the day of departure, it is necessary to leave the area by 10:00. The landlord can accommodate a guest who proves a valid passport, ID card or other proof of identity.
8.2. If the guest leaves the apartment before the expiry of the originally agreed stay, which is stated on the booking confirmation, the tenant has no right to a refund of the share and other costs. If you have taken out cancellation insurance and have met the conditions of the insurance company applicable to the cancellation of your stay, you can claim compensation for early departure from the insurance company.
9.1. All guests are obliged to follow the house rules set by the landlord, which are to be found in the order. Resort regulations can be requested at reception.
9.2. If the guest is unable to present any valid identity document in accordance with Article 4.2, the landlord is entitled to refuse to accommodate such a guest.
9.3. Each object can be inhabited only by the number of people for which it is intended.
9.4. The landlord reserves the right to change the function and opening hours of Olympland. For the necessary repairs, guests will be able to carry out these minor works on the rental facility and other facilities.
9.5. The tenant must hand over the cottage clean (ie washed dishes, undressed bed linen, tidy refrigerator and taken out waste).
9.6. Tenants and users are obliged to rent bed linen from the landlord and pay the relevant fees to the municipality (spa and recreation fee and accommodation fee). These items are already included in the basic rental price.
9.7. When dealing with these general conditions and the rules of the resort or the instructions of the staff, the landlord is entitled to immediately expel the tenant and other users from the hotel.
9.8. Violation of the rules set out in these General Terms and Conditions, violation of Olympland rules and / or failure to follow the instructions of Olympland employees establish the right of the landlord to immediately terminate the lease. This accommodation does not terminate the right to rent in full, or, in the case of further rental, reduced by the amount obtained for other use of unused space.
9.9. If the management of the department has a reasonable suspicion that the tenant is using the leased space in violation of law and public order, the management of the department is entitled to arrange entry to the leased space.
10.1. Depending on the accommodation, the landlord may allow the tenant or user to stay with the pet, up to a maximum of 2. If you want to bring your pet, you must report this when booking. In this case, the landlord will charge you a pet fee. The landlord reserves the right not to enter the park without giving a reason.
10.2. Pets are not allowed in the fitness center, children's playground and bowling alley. Pets must be on a leash. In addition, local regulations must be observed. Pets must not be a problem for guests.
10.3. The animal should have its bed (bed, basket, etc.), while it is necessary to provide protection against fleas (drops, pills, collar).
10.4. Caged animals are not subject to the pet fee. Even so, it must be reported when booking.
10.5. The transport of animals to other EU countries is subject to a European model (from 3 July 2004). Animals must be vaccinated against rabies and be identifiable on the basis of a chip or "tattoo". Animal owners are responsible for the accuracy of the documents that may be required to be presented at the destination.
11. USE OF SPACE, INVENTORY
11.1. The Lessee or User and those accompanying him are personally responsible for the maintenance of the order on their part and for their fellow passengers in the vicinity of the Olympland premises and facilities and for the relevant inventory.
11.2. The Lessee is responsible for breakage, loss and other damage to the components of the inventory list and the rental object, unless it is possible to prove that the damage was caused by someone other than the Lessee or the user. Damages for which the tenant is responsible must be reported to the landlord and compensated on the spot.
12.1. The landlord may request a security deposit at the beginning. The deposit can reach up to CZK 10,000 per object, and in certain circumstances (eg group bookings) it can also be increased.
12.2. The deposit serves as a guarantee in case of damages and other costs in the broadest sense that may arise in the event of non-compliance by the tenant.
12.3. If the tenant does not pay the deposit, the landlord is entitled to prevent entry to the rented building.
12.4. If there is a delay in paying the deposit, the landlord is entitled to terminate the contract with immediate effect.
12.5. The deposit or any remaining amount will be returned to the tenant or user after deduction for damage to inventory, rented property or other costs. Any other claims for payment in excess of the amount for damage do not expire with this refund.
13. USE OF THE INTERNET
13.1. The landlord has an internet connection, which is also freely accessible to our guests.
13.2. The landlord does not provide the tenant with the necessary hardware and software to use the Internet. The tenant must bring the necessary hardware and software with him. The tenant is responsible for setting up, connecting other devices, as well as for the security measures of the computer or operating system. It is especially important to secure your computer with current anti-virus programs or firewalls.
13.3. The landlord is not responsible for any damage to property associated with negligent handling or other failures in the network.
13.4. The tenant / user must behave when using the Internet as expected from a responsible and aware Internet user; it should adhere to the legal provisions regarding the use of the Internet. At the same time, they must pay attention to copyright, which could damage a third party or good morals. The Lessee must be aware that using exchange exchanges to download music and movies illegally may be a criminal offense and you may be required to pay damages to the owner of this type of property. The landlord states this only as an example of a possible violation of the law.
13.5. In case of finding or suspicion of illegal actions or other misuse of internet access, the landlord is entitled to refuse further access to the network without prior notice.
13.6. The Lessee is responsible for all possible illegal actions related to the use of the Internet. If the injured party claims damages to the landlord caused by the tenant or the user, the tenant must compensate the landlord for the damages incurred.
14. CANCELLATION COSTS
14.1. An advance invoice in the amount of 50% of the ordered services is issued upon confirmation of the reservation. This deposit is non-refundable in the event of cancellation less than 70 days before the start of the services. The rest of the price is paid on arrival. In case of cancellation within 5 days before the start, the cancellation fee is 100% of the ordered services.
14.2. You can insure yourself against this risk by taking out insurance in case of cancellation. For insurance, please contact the Accommodation Provider by email.
14.3. If you do not arrive within 24 hours of the contractual arrival date without giving any details, your reservation will be placed in the "No Show" status. The costs in this case are around 100 % total cost per stay.
15. PRELIMINARY RESERVATION
15.1. Guests have the option of making a pre-booking for a specific date for which prices have not yet been set. In such a case, the tenant is obliged to pay a preliminary amount of CZK 1,000. This amount will be charged later in the total amount for the stay. If it is not possible to convert this non-binding reservation into a binding one, this amount of CZK 1,000 will be paid back to the tenant.
15.2. The person interested in renting the equipment acknowledges that the arrival and departure days are fixed for the given period and that his preliminary reservation must be adapted to these days.
15.3. After transferring a pre-booking to a binding booking, those interested in renting will receive an automatic booking confirmation from Olympland. After receiving this confirmation, the applicant has the opportunity to change or cancel this reservation free of charge within 8 days. After this period, the conditions described in Article 14 no longer apply.
16. EXTERNAL CIRCUMSTANCES AND CHANGE
16.1. If the landlord is unable to temporarily or permanently fulfill the contractually agreed obligations due to the circumstances, the landlord may allow you an alternative option (another object for rent, another term) within 14 days of finding out the impossibility to fulfill the contractual agreement.
16.2. The so-called "Force majeure" then arises on the part of the landlord when the full or partial performance of the contractual agreement is prevented by circumstances that are not in the power of the landlord. These include war dangers, strikes, blockades, fires, floods, viral pandemics or any other natural disasters and other dangers and events.
16.3. The interested party is entitled to reject this replacement variant, but must do so within 14 days of receiving the replacement offer. In this case, the landlord has the right to terminate the contract with immediate effect. This entitles the interested party to a waiver to pay the agreed amount or to pay the amount already paid for the lease. However, the landlord is not obliged to pay the amount for any compensation for other damage on the part of the tenant caused by failure to make the stay.
17.1. The landlord always has the right to terminate the contract with immediate effect, if personal data about the tenant or user are not correct or incomplete, and if this data is not available by request by the specified date. In such a case, the landlord is entitled to compensation for damage that arises from earlier termination of the contract.
18.1. The landlord assumes no responsibility for theft (or theft from locked living space or fitness), loss or damage to objects or persons that arise during or in Olympland than that resulting from applicable law (§ 2946 Act No. 89 / 2012 Coll., Civil Code).
18.2. The landlord is not the organizer of the tour (according to §2521 Act No. 89/2012 Coll. Civil Code), so he does not take any responsibility for damages (non-property damage), which arise due to loss of experience or satisfaction from vacation, or a significant shortening of vacation and compensation for any other consequential damages is excluded. Furthermore, the landlord does not assume any liability for damages, which is subject to insurance.
18.3. The landlord is not responsible for deficiencies in services that were caused by a third party.
18.4. Liability for material damages is limited only to the maximum amount that results from valid legal regulations (Section 2948 of Act No. 89/2012 Coll. Of the Civil Code).
18.5. The Lessee is liable for all losses and damages to the leased space or property of the landlord, which were caused during use by the tenant or user, regardless of whether it was caused as a result of his actions or the actions of a third party who moves with his permission on the premises of the resort. .
18.6. The tenant relieves the landlord of all claims in the event of damage caused to a third party, which leads to acts or omissions caused by the tenant, another user, the tenant's roommate or a third party moving on the premises at his permission.
18.7. Liability for all non-contractual claims for damages are excluded.
18.8. The landlord is not responsible for any noise caused by a third party or other guests.
18.9. These limitations of liability do not apply to damages caused by danger to life and health and neglect of obligations and duties arising from the obligations of the landlord or one of his representatives.
19.1. Despite all efforts made by the landlord, you may have a legitimate complaint in relation to your stay. You must first report this complaint directly to the management of the resort (accommodation provider). If your complaint is not heard to your satisfaction, you have the opportunity to send in writing to PRATR as, Sales Department, Náchodská 524, no later than 1 month after leaving the resort,
541 03 Trutnov, [email protected] Your complaint will be processed with the utmost care. All contractual claims are barred after two years and will no longer be taken into account.
19.2. If our customer service cannot help you either, you have the opportunity to submit your application to the Czech Trade Inspection Authority.
EXTRAORDINARY SETTLEMENT OF CONSUMER DISPUTES
The accommodated guest has the right to submit a proposal for out-of-court settlement of such a dispute to a designated entity for out-of-court settlement of consumer disputes, which is:
the Czech trade inspection
Central Inspectorate-ADR Department
120 00 Prague 2
Email: [email protected]
The Czech Trade Inspection Authority is a supervisory body supervising consumer protection, acting in accordance with Act No. 64/1986 Coll., On the Czech Trade Inspection Authority, as amended, and other legal regulations.
The website of the Czech Trade Inspection Authority is www.coi.cz
With the publication of these General Terms and Conditions, all previous publications lose their validity.
Based on the amendment to Act No. 634/1992 Coll. on consumer protection, the obligation to inform about the “out-of-court settlement of consumer disputes, which is materially competent for the given type of offered or sold, provided or mediated product or service” has been added. Such information shall be communicated to the consumer in a clear, comprehensible and easily accessible manner and shall also include the internet address of such entity. The law explicitly states that if the entrepreneur operates a website, the information should also be included on this website, and if the entrepreneur refers to his business conditions when concluding the contract, the information must also be included here.
1. The accommodated guest has the right to submit a proposal for out-of-court settlement of such a dispute to a designated body for out-of-court settlement of consumer disputes, which is:
the Czech trade inspection
Central Inspectorate-ADR Department
Štěpánská 15, 120 00 Prague 2
Email: [email protected]
The Czech Trade Inspection Authority is a supervisory body supervising consumer protection, acting in accordance with Act No. 64/1986 Coll. on the Czech Trade Inspection Authority, as amended, and other legal regulations. The website of the Czech Trade Inspection Authority is www.coi.cz.
2. In accordance with the provisions of Section 1837 letter j) of Act No. 89/2012 Coll., The Civil Code, the accommodated person does not have the right to withdraw from the accommodation contract if the accommodation facility provides performance within the specified period.
1. The guest shall have the right to submit an out-of-court settlement of such a dispute to a designated out-of-court settlement body for consumer disputes, which shall be:
the Czech trade inspection
Central Inspectorate-ADR Department
120 00 Prague 2
Email: [email protected]
General conditions (PDF)
20. TRAVEL DOCUMENTS
20.1. The person interested in renting is responsible for ensuring that he has a valid identity document (also for pets). The landlord is not responsible for the consequences of missing documents.
21. PROTECTION OF PERSONAL DATA
21.1. The User agrees to the collection, storage and processing of personal data (hereinafter also as data) contained in his reservation and contract by the OBORA department administrator (or its employees) for the purpose set out below, provided that detailed information on processing personal data of clients and business partners is listed on the OBORA department website (hereinafter also referred to as Information). The user has been informed of all completed parts of the reservation and contract, all information is accurate and true and is provided voluntarily.
OBORA ministry is entitled to pass this data on for further processing to PRATR as, with its registered office at Náchodská 524, 541 03 Trutnov, which has also reported the storage of personal data at the Czech Register for Personal Data Protection. The purpose of processing this personal data is administrative acts (operation of the reservation system).
All information about all customers is stored in accordance with the Personal Data Protection Act No. 101/2000 Coll. and the GDPR Regulation. The operator of PRATR as undertakes not to provide your personal data in any form to a third party. According to the law, your data will be secured and used only for mutual communication. Your personal data is used exclusively for the purpose of implementing the ordered services and also serves to perform the necessary accounting operations, issue a tax document or identify your order. You have the right to delete your personal data from our database if you request it in writing. The operator hereby undertakes to delete all data about you from the database no later than 3 working days from the delivery of the written request. By signing the order, you agree with the conditions of personal data protection, which you will find on the website: https://www.upgroup.cz/pravidla/podminky-ochrany-osobnich-udaju/, by which you agree to the sending of information messages to the e-mail provided by you. Pratr as reserves the right to modify the terms and conditions without prior notice. In case of any questions, write to email: [email protected]
21.2. All your rights related to the processing of this data are then listed in Article 4 of the Information (Your Rights).
22.1. The landlord will send you correspondence in digital form, unless it is proven that such communication may not be possible.
22.2. The landlord is not responsible for obvious typographical and sentence errors.
22.3. With these GTC, all previous publications become invalid.
22.4. The landlord does not operate a travel agency, it only provides accommodation services. The landlord's liability thus follows only from the accommodation contract according to § 2326 et seq. Civil Code. All claims arising from other obligations, in particular travel contracts, must be made to their organizer.